Terms of sale

1. Seller

Achref Boularess, NIE Z1831812M, Calle Málaga 18, 29700 Vélez-Málaga (Málaga), España. Email: hello@pupfruits.com.

2. Product and price

We sell Pupfruits fleece hoodies for small dogs and cats, in five styles (banana, apple, carrot, frog and heart) and six sizes (XS–2XL). The size guide is on the product page. Prices in euros, for delivery in the European Union, include VAT. Prices in US dollars, for delivery in the United States, are final. Shipping is free and there are no customs duties or import fees to pay on delivery.

3. Where we ship

To the 27 countries of the European Union and to the United States. We do not ship to the Canary Islands, Ceuta, Melilla or overseas territories.

4. How to order

Choose your shipping country, style, size and quantity, press “Buy now” and pay on Stripe's secure page. The contract is formed once the payment is confirmed. You will get the receipt by email.

5. Payment

By card, Apple Pay or Google Pay through Stripe. You are charged at the time of purchase.

6. Delivery

Free. Orders arrive in 7–20 business days in the EU and 4–12 business days in the US. We email you the tracking number. If your order has not arrived within 30 days, we refund you.

7. Returns and the right of withdrawal

Every customer can return the product within 30 days of delivery, without giving a reason. If you live in the EU, this includes your legal right of withdrawal of 14 days (Spanish Royal Legislative Decree 1/2007, arts. 102 onwards), which we extend to 30 days. To use it, email us or use the withdrawal form. We refund what you paid, including shipping, within 14 days of hearing from you; we may wait until we receive the product. You pay the cost of sending it back, unless it is faulty.

8. Guarantee

If it arrives broken or stops working, email us a photo and we will replace it or refund you, at no cost to you. Consumers in the EU also have the 3-year legal guarantee of conformity under Spanish law.

9. Complaints

Email us at hello@pupfruits.com and we will reply within 48 business hours. You can also contact the consumer authority where you live.

10. Governing law

Spanish law. As a consumer you keep the protection given by the law of the country where you live, and you can bring a claim in the courts where you live.